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Open Scheduling APIs​

Dash Direct redefines convenient patient access with open scheduling APIs that connect channels and existing tools directly to provider calendars, automating routine scheduling in real time. It empowers healthcare organizations to extend scheduling capabilities across modalities.

Patient Access, Connected

Healthcare API Connectivity​

With select technology partners, our API connectivity ensures that every appointment adheres to scheduling logic and provider rules, whether a patient books through a unique self-scheduling interface, an agentic AI interaction, or a referring access channel . Patients get convenience without sacrificing scheduling accuracy.

Woman using tablet, laptop with api integration

Automate Scheduling, Improve Access

The Dash Direct Advantage​

Preferred Partner Model

Relatient extends API connectivity with preferred patient access partners, configuring workflows that are complementary for both your operations and your patients.

Empower Self-Scheduling

Extended access channels allow patients to book and manage appointments independently, 24/7.

Extend Access with Agentic AI

Agentic AI answers and automates outreach for every patient and every phone call, while applying the same scheduling logic and rules.

Automate Referral Scheduling

Third party applications allow patients or staff to book directly into provider calendars, with no manual follow-up.
DashDirect services and features overview

Unlock the Power of APIs

Automation Capabilities​

  • Appointment management: Patients book and appointments against your provider rules, with slots reopening immediately. 

  • 24/7 access to care: Patients can schedule outside office hours, whenever it’s convenient.

  • Referral scheduling: Third parties book directly into provider calendars, with no manual follow-up.

  • Patient information updates: Demographics and contact details update without staff re-entry.

  • Insurance and financial clearance: Coverage is verified and updated as part of the booking.

Unlock better scheduling

Powering Your Solution with Dash Direct

Patient-Facing Applications

Healthcare Chat & AI Messaging

Telehealth and
Virtual Care ​

And More

Certified Technology Partners​

Integrated and Vetted

Preferred vendors connect to the Dash® ecosystem through open scheduling APIs.

Their solutions enable seamless self-scheduling and enhanced digital experiences for your patients.

Get Started
openapi: 3.0.3
info:
  title: API Documentation for scheduling workflow
  version: 1.0.0
  description: API documentation for scheduling workflow
  contact:
    email: asinghi@relatient.com
servers:
  - url: https://localhost:38080/thirdparty-api/v1
    description: Local Development Server

{
  "id": "835d9417-477f-4ef4-94c1-5d4b77de26bd",
  "name": "reprod",
  "values": [
    {
      "key": "base_url",
      "value": "jf4566fnj6.execute-api.us-east-1.amazonaws.com/dev",
      "type": "default",
      "enabled": true
    },
    {
      "key": "api_key",
      "value": "vpZnsGxO2L8moGvmRkLoH6Y9iz0qVIyI8Em8SScq",
      "type": "default",
      "enabled": true
    },
    {
      "key": "patient_id",
      "value": "4934132",
      "type": "default",
      "enabled": true
    },
    {
      "key": "reason_id",
      "value": "10123",
      "type": "default",
      "enabled": true
    },
    {
      "key": "facility_ids",
      "value": "[\"1\",\"343\"]",
      "type": "default",
      "enabled": true
    },
    {
      "key": "provider_ids",
      "value": "[\"37\",\"428\"]",
      "type": "default",
      "enabled": true
    },
    {
      "key": "appt_type_id",
      "value": "61",
      "type": "default",
      "enabled": true
    },
    {
      "key": "service_id",
      "value": "1",
      "type": "default",
      "enabled": true
    },
    {
      "key": "provider_id",
      "value": "428",
      "type": "any",
      "enabled": true
    },
    {
      "key": "facility_id",
      "value": "1",
      "type": "any",
      "enabled": true
    },
    {
      "key": "visit_reason",
      "value": "ankle",
      "type": "default",
      "enabled": true
    },
    {
      "key": "client_id",
      "value": "FOI",
      "type": "any",
      "enabled": true
    },
    {
      "key": "cancellation_reason_id",
      "value": "21",
      "type": "default",
      "enabled": true
    },
    {
      "key": "start_date",
      "value": "",
      "type": "default",
      "enabled": true
    },
    {
      "key": "tenant_id",
      "value": "FOI-SANDBOX",
      "type": "any",
      "enabled": true
    },
    {
      "key": "duration",
      "value": "",
      "type": "any",
      "enabled": true
    },
    {
      "key": "slot_time",
      "value": "",
      "type": "any",
      "enabled": true
    },
    {
      "key": "appointment_id",
      "value": "",
      "type": "any",
      "enabled": true
    },
    {
      "key": "oath_token",
      "value": "",
      "type": "any",
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    },
    {
      "key": "auth_token_generator_url",
      "value": "preprod-mn.auth.us-east-1.amazoncognito.com",
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      "enabled": true
    },
    {
      "key": "auth_token_generator_Autharization_key",
      "value": "Basic NWNlamtxbGtoNzV2b2U0bzdoYzZpc3BwYWg6MTJpaXVoaHZ1dmhsNDViMzhoMW8zM2MzOXEyaW42OTV1anRhcWZza3EyNG1rMGd0ZHRvZA==",
      "type": "default",
      "enabled": true
    },
    {
      "key": "end_date",
      "value": "",
      "type": "any",
      "enabled": true
    },
    {
      "key": "slot_end_time",
      "value": "",
      "type": "any",
      "enabled": true
    },
    {
      "key": "lock_id",
      "value": "",
      "type": "any",
      "enabled": true
    }
  ],
  "_postman_variable_scope": "environment",
  "_postman_exported_at": "2024-07-18T10:49:01.618Z",
  "_postman_exported_using": "Postman/11.3.2"
}

Platform Questions