Intelligent Scheduling Platform for Healthcare
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Intelligent Patient Scheduling Platform
Relatient is a healthcare scheduling company that helps healthcare organizations simplify appointment scheduling, streamline patient communication, and automate inbound call volume with built-in logic that improves access without creating more work for staff.
What is Dash® by Relatient?
Dash® is an intelligent patient access platform that connects scheduling, communication, intake, and payments in one coordinated system. It integrates with leading EHR and practice management systems to keep appointment workflows, outreach, registration, and financial steps aligned across the care journey.
The platform helps hospitals, health systems, and medical practices improve access, reduce workload, and deliver a more consistent patient experience. Its rules‑based scheduling, automated messaging, and AI‑powered voice automation streamline appointment workflows and reduce manual effort across the access process.
How Does Scheduling Work Across Specialties Groups?
From orthopedics and multi-specialty groups to high-volume primary care. Dash® adapts to how your organization schedules patients, not the other way around. Every specialty group comes with its own rules, preferences, and patient access requirements. Dash® is built to reflect that complexity, ensuring scheduling accuracy and consistency across every provider, location, appointment type, and more.
Awarded By The Organizations That Set The Bar
Healthcare Organizations We Support
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Enterprise organizations work with Relatient to deliver a unified patient access experience across every location.
Hospitals and Health Systems
Enterprise organizations work with Relatient to deliver a unified patient access experience across every location and facility.
Specialty Groups and Practices
Multi-specialty and single-specialty groups work with Relatient to enforce provider-specific rules and preferences.
Federally Qualified Health Centers
Community health organizations work with Relatient to reduce barriers to care across diverse patient populations and improve appointment access.
Relatient Client Support and Partnership Services
How Does Relatient Support Clients After Go-Live?
Optimizing how patients access care takes more than a successful go-live. Relatient provides dedicated support, strategic guidance, and hands-on expertise at every stage of the journey, from initial implementation to long-term optimization.
How Does Dash® Implementation Work?
A dedicated implementation team combines technical expertise with operational know-how to configure Dash® around specific workflows, getting organizations live quickly and set up for long-term success.
How Does Relatient Support Clients?
Relatient’s support team knows your environment and is there for the long haul, responding quickly and ensuring staff always has what they need to keep operations running smoothly.
What Does a Relatient Client Partnership Include?
Client advisors bring proactive insights, performance recommendations, and a deep understanding of each organization to help continuously improve scheduling workflows and patient access outcomes.
What Are Relatient’s Access Advisory Services?
For organizations ready to go further, Relatient’s Access Advisory Services combines 22 years of hands-on experience to provide expert guidance on patient access strategy, scheduling optimization, and performance benchmarking tailored to your care environment.
Without Relatient – Healthcare Can Be Challenging
Providers Left Underutilized
Solution:
Dash® enforces provider-specific rules automatically, ensuring accuracy across every specialty and location.
Result:
10% increase in physician utilizationUnmanageable Call Volume
Solution:
Self-scheduling & Voice AI agents let patients book & manage appointments, freeing staff to focus on complex patient needs.
Result:
70% of calls resolved by Voice AIPatients Falling Through Gaps
Solution:
Rules-based scheduling and 24/7 self-scheduling connect patients to the right appointment without bottlenecks.
Result:
32% of appointments scheduled after-hoursNo-Shows Hurting Revenue
Solution:
Automated reminders and personalized outreach reduce no-shows and make rescheduling easy.
Automated reminders and personalized outreach reduce no-shows and make rescheduling easy.
Result:
3% lower no-show ratesStaff Buried in Manual Work
Solution:
Self-service pathways and intelligent scheduling to reduce the burden on healthcare staff and teams.
Result:
60% of calls deflected through automation“
We focused on the high call volume that bogs down our staff, and then we focused on the ease of scheduling, and it's grown since then. Last time I looked, the AI had autonomously taken care of 56% of the calls.
- Erin Sandoval, Senior Director of Support Services
make button go awayRelatient has helped us streamline scheduling and access options for patients, while also giving providers and administrators easy-to-use tools that fit within their existing workflows. The scalable platform aligns with our strategic vision of increasing access to high-quality care across the UMP footprint.
- Judy Eustace, SVP of Strategy and Growth
Across all of our practices, Dash’s smart capabilities have improved scheduling for providers with different preferences, rules and reduced scheduling errors. It’s also helped with cross coverage when one group is short staffed.
- Adrienne Sandland, Director of Patient Access
EHR and Practice Management Integrations
Dash® connects seamlessly with 80+ EHR and practice management platforms through bi-directional integration, keeping scheduling data accurate and in sync across your entire environment.
Don't see your system? Dash supports FHIR, HL7, and REST-based integrations.
What Types of Healthcare Organizations Use Relatient?
Relatient works with health systems, specialty groups, and community health organizations to improve how patients access care. Whether the challenge is managing complex scheduling workflows across multiple locations, reducing manual call handling, or simplifying access to care, Dash® is built to handle the operational realities of each environment.
From enterprise health systems that need centralized scheduling visibility to single-specialty groups enforcing provider-specific rules, Relatient meets organizations where they are and scales with them over time.